Privacy Policy

This Privacy Policy explains what information ProMento (“App”, “we”, “us”, “our”) collects when you use our App and services, how we use it, and how we protect it.

When you use ProMento or any of its features (“Services”), you share certain information with us. We collect and process this information only to operate the App, provide Services, comply with legal obligations, and improve user experience.

ProMento is fully responsible for managing the App and handling any information collected through it. We use your data only for legitimate business purposes and never for anything unrelated.

By using the App or any of our Services, you confirm that you have read, understood, and agreed to this Privacy Policy and consent to the collection, storage, and processing of your information as described here.

Legal Compliance

This Privacy Policy is drafted in accordance with applicable Indian laws, including:

• Digital Personal Data Protection Act, 2023 (DPDP Act)
• IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Sections 43A and 72A of the Information Technology Act, 2000
• IT (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011

Any capitalized terms used in this policy (including “Personal Data” and “Sensitive Personal Data”) have the meanings assigned to them under the DPDP Act, 2023.

As required under Section 5 of the DPDP Act, this policy serves as notice informing you:

• What personal data we collect and why
• How you can exercise your rights under applicable law
• How you may raise grievances with the Data Protection Board of India

General Terms

By accessing or using the App or Services, you confirm that you have read, understood, and agreed to this Privacy Policy and our Terms of Service.

If you use the App from outside India, you are responsible for complying with the laws applicable in your jurisdiction. If the App is not permitted under local laws, you must not use it.

We may update this Privacy Policy from time to time. Continued use of the App after changes means you accept the updated policy. We encourage you to review it periodically. Material changes may be communicated through the App or other channels.

If you do not agree with any part of this Privacy Policy, please stop using the App and Services immediately.

Your Consent

By registering, completing registration, submitting verification details, providing OTPs, enabling permissions, or otherwise using the App, you provide your free, informed, specific, and unambiguous consent to the collection, use, storage, processing, and sharing of your Personal Data as described in this Privacy Policy.

If you provide information relating to another individual, you confirm that you have lawful authority and consent to do so.

Specific Consent

You agree that we (including authorized partners or service providers) may contact you through:

• Phone calls
• SMS
• In-app notifications
• Email
• Audio or video communication

for purposes including service delivery, account verification, compliance, updates, promotions, training, or support.

You also agree that your data may be used across other applications or platforms operated by us, subject to applicable laws.

Information Handling

To provide Services, we may share limited information with trusted third parties such as payment processors, compliance partners, analytics providers, or technical vendors. Wherever possible, identifying information is minimized.

Even if we do not request certain details, you may voluntarily share information that could identify you while using the App.

We may collect Sensitive Personal Data or Information (SPDI) as permitted under applicable law.

Information You Provide

This may include:

• Full name
• Phone number
• Email address
• Gender
• City, state, or country
• Government-issued identification (where required)
• Bank or payout-related details

Service-Related Information

This may include:

• Profile details
• Activity records
• Interaction history
• Ratings, feedback, or performance data

Payment Information

If you engage in transactions through the App, we may collect:

• Bank account details
• UPI or wallet information
• Tax-related details (as required by law)
• Transaction and settlement records

Payments are processed through secure, compliant third-party payment service providers.

Communication Recording

You acknowledge and agree that communications carried out through the App, including calls, chats, or messages, may be recorded, stored, or reviewed for:

• Safety and fraud prevention
• Quality assurance
• Dispute resolution
• Legal and regulatory compliance

Sensitive Personal Data

Sensitive Personal Data or Information (SPDI) may include:

• Passwords
• Financial and banking details
• Government-issued identification
• Biometric or verification data (if applicable)
• Any information received under lawful contractual arrangements

Automatically Collected Information

We automatically collect certain technical and usage information, including:

• IP address
• Device and browser details
• App usage patterns
• Session duration and activity logs
• Location data (if enabled)
• System logs and timestamps

Cookies And Tracking Technologies

We use cookies, SDKs, and similar technologies to:

• Improve app functionality and performance
• Analyze usage trends
• Detect fraud or misuse
• Personalize content and services

You may disable cookies through your device settings, though some features may be limited.

Parties Who May Access Your Information

Your information may be shared with:

• Service providers supporting App operations
• Payment and banking partners
• Legal or regulatory authorities when required
• Entities involved in mergers, acquisitions, or business transfers

All such parties are required to follow confidentiality and data security obligations.

Disclosure Of Information

We may disclose Personal Data or SPDI when necessary to:

• Comply with legal obligations or court orders
• Prevent fraud or unlawful activity
• Protect the App, users, or public safety
• Enforce our Terms of Service

Usage Of Your Information

We use collected information to:

• Provide and manage Services
• Verify accounts and eligibility
• Process payments and settlements
• Improve features and performance
• Communicate updates and support
• Ensure legal compliance
• Prevent misuse or policy violations

User Rights

Under the DPDP Act, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request erasure (subject to legal retention)
• Withdraw consent
• Request data portability (where feasible)
• Nominate a representative
• Raise grievances

Requests may be submitted through our Grievance Form or official contact channels.

Data Security Practices

We implement industry-standard technical and organizational safeguards, including encryption, access controls, and monitoring. However, absolute security cannot be guaranteed due to factors beyond our control.

Age Requirement

The App is available only to individuals legally capable of entering into a binding contract under applicable law. Accounts found in violation may be suspended or terminated.

International Data Transfers

Your personal data may be transferred outside India as permitted by applicable law. Reasonable safeguards are implemented to protect such data.

Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies separately.

Data Retention And Deletion

We retain Personal Data and SPDI only for as long as necessary for:

• Legal and regulatory compliance
• Operational requirements
• Legitimate business purposes

Anonymized or aggregated data may be retained indefinitely. Uninstalling the App does not automatically delete your data.

Miscellaneous

Each provision of this Privacy Policy is severable. If any part is held invalid, the remaining provisions will remain in effect. While we take reasonable measures to protect your data, absolute security cannot be guaranteed.

Last Updated: 28 January 2026